Your money is protected until delivery.
Shop with confidence on VISMARKS. Every seller is identity-verified, every order is tracked, and if anything goes wrong you get your money back — automatically.
Every payment is held under VISMARKS Buyer Protection until you get what you ordered.
Sellers must ship with tracking info within 48 hours — or the order is flagged, the seller is struck, and your refund is issued automatically.
Tap “Confirm delivery” when your order arrives. If you don't, the order auto-completes after 10 days of dispatch.
Report a problem right from your orders page. Chat directly with the seller, and our team steps in if it isn't resolved.
The VISMARKS guarantee
- Verified sellers — every seller passes ID verification (KYC) before they can receive payouts.
- 48-hour dispatch rule — no dispatch means an automatic strike and an automatic refund to you.
- Automatic refunds — overdue orders and disputes unresolved after 7 days are refunded to your original payment method, no forms to fill.
- Dispute chat — talk to the seller inside the dispute; VISMARKS support can join and decide.
- Three strikes and out — sellers with 3 strikes are banned and all their listings are paused.
How refunds work
If a seller fails to dispatch within 48 hours, or a dispute is decided in your favour (or stays unresolved for 7 days), VISMARKS automatically refunds the full amount to the card or account you paid with — Paystack or Stripe — usually within 5–10 business days depending on your bank.